Integrated Technology for Quick Problem Resolution
Because of our integrated technology, when your guests call in for support, we are already one step ahead. Our integrated web-based system, Telkonet CENTRAL, enables our support team to view real- time connectivity status for each individual guest, their connection history, how long they have been online and when their Internet session will expire.
So rather than working from a script-based support program of questions and prompts, we can, instead, customize our approach based on their issues and needs, quickly resolving their problems. We also can see the amount of traffic passing over each individual connection, plus many other management features and abilities. It all adds up to proactive response that results in satisfied guests.
Our web-based systems are all integrated with each other, and then are connected to our customer support center. Here’s how it works. Our support center is directly linked to the Remote Management Console (RMC) – our web-based management platform that is accessible via any PC with a web browser and an Internet connection. The RMC, which interacts with the EthoStream Gateway Server (EGS) at each property, is the main tool used to manage, monitor and view information remotely in real time about the EGS at all of our customers’ properties.
