Integrated Proactive Customer Support
Putting your guests’ needs first has always been our focus. It is why more than 2,500 properties and 1.9 million guests each month trust their support to us. Our success is based on a combination of advanced technology, outstanding support and commitment to quality service.
Telkonet’s goal is to provide the best network performance for guests during their stay with 24/7 access to expert help at Telkonet’s dedicated Support Center in Milwaukee, Wisconsin, to solve any Internet issues. The Support Center also proactively monitors on-site equipment, enabling any network issues to be identified and rectified before they impact guests.
We bring quality of service to a new level, always driven by the goal of exceeding your expectations. This is achieved with in-house employees, 24/7/365 support, plus customized, state-of-the-art proactive tools – all underpinned by comprehensive support extending to ISP monitoring and management. It all adds up to delivering expert service for your guests, with our dedication of proactively removing any potential for guest difficulties or complaints in using your HSIA service, and above all, putting your guests’ needs first at all times.
“. . . I just had THE BEST CUSTOMER SERVICE I HAVE EVER RECIEVED, and I’ve needed a lot of support for various
things, cell phone, software, etc. I talked to two guys who both were very cordial and I can’t remember the first
guy’s name, but you definitely need to give Mike a raise, he was excellent, and fixed my problem!”
George Rodenbaugh
Providing Quality of Service That Will Set You Apart
How can you be sure our support is the best for your guests? Here’s how!
- Expert in-house staff that cares about what they do
- Three levels of support to ensure total guest satisfaction
- 24/7/365 proactive network and ISP monitoring
- The ability to quickly locate device failures and repair equipment
- Web-based platform for real-time visibility into your HSIA system
- Online reports with detailed information about each guest’s call
Proven Performance with Exceptional Results
Our support statistics speak for themselves.
- Over 90% of guest calls are resolved on the very first call
- 98% of guests remain on the call for support
- Customer retention rate of 97%
