Customer Testimonials
We receive emails on a daily basis from hotel guests, as well as from hotel management, about how our customer support staff has helped them to solve their HSIA and networking issues. Below are a few examples of recent emails from our satisfied customers.
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I don’t know what you’re feeding you guys over there, but I just had THE BEST CUSTOMER SERVICE I HAVE EVER RECIEVED, and I’ve to a lot of support for various things, cell phone, software, etc. I talked to two guys both were very cordial and I can’t remember the first guys name, but you definitely need to give Mike a raise; he was excellent, and fixed my problem!
– George Rodenbaugh
…Based on the excellent customer service, short wait time on the phone for a live person to answer, ability to get a problem corrected without getting transferred to 2-3 people, and professional representation; if you ever began to offer to residential customers, please email me to sign me up. This service is far better than any I have received with my residential ISP. …I had a problem connecting to the Internet with my wireless network. Although it was a problem with my laptop’s configuration (wireless was turned off) and nothing to do with EthoStream’s service, Brian, walked me through all the steps necessary to get me connected to the Internet again. He was very patient, very helpful, very cheerful and knew what he was doing. – Vidya Girish I…couldn’t send my email. This is a common problem I have with my Mac. After having a frustrating morning, I called the help line. What a pleasant surprise! No only did I have almost no wait time, I was assisted by Nathan who was able to resolve my issue immediately. It was a very pleasant experience, much to my surprise and delight. Thank you. |
I would like to thank Mike for the excellent assistance he provided to us when we called for help with a lapse in our internet connection. Most of our guests are corporate travelers who depend on good Internet service. We were very concerned when several guests reported that they were unable to access the Internet. It took some time, but Mike worked diligently to ensure that connections were restored and our guests could again access the Internet. – Mary AllisonFront Office Manager, Hampton Inn & Suites
…We hadn’t been at the resort but 30 minutes and my son began to have a melt- down because he couldn’t get online (with his Xbox 360). Needless to say that would have made for a long and miserable week. So, I called your 800 number... Within 5 to 10 minutes he had my son online and happily wrecking havoc with his friends in “Call of Duty Four.” David was pleasant, knowledgeable and professional. Quality of service is one of the things that keep customers loyal. My experience with your company was a positive one. I would not hesitate to recommend your service to my friends and family. – Sharon L. Rogers |
