Frequently Asked Questions

Our team of experts has answered a slew of really thoughtful, intelligent questions-and some very valid, basic ones too. Here are answers to questions you might not even know you had.

QUESTION

Is your network secure?

ANSWER

Absolutely, the EcoSmart network is secure. EcoSmart devices communicate using the ZigBee communication protocol.

ZigBee and WiFi share the same 2.4 GHz band. However, ZigBee will not interfere with WiFi connections. ZigBee channels can squeeze in between the large WiFi channels without interference. We use channels 15, 20, 25 and 26.

ZigBee products have been designed to be immune to RF interference, the standard has 16 channels in the global 2.4 GHz frequency band, giving it plenty of room to inter-operate successfully with other systems operating in the same range.

QUESTION

What kinds of HVAC systems can you control?

ANSWER

EcoSmart thermostats can control most PTAC, fan coil, and VRF units.

QUESTION

Do I need a door contact?

ANSWER

As a rule, EcoSmart thermostats do not need supplemental occupancy detectors, since their built-in PIR sensors are correctly calibrated and strategically placed in the room. There are generally two exceptions: additional occupancy detectors are recommended in large spaces, and in spaces with multiple rooms (such as a living space and a separate bedroom).

EcoSmart door contacts can also serve a different purpose: they can detect patio doors and windows that have been left open. With this information, you can configure alerts to be issued, and you can trigger events, such as turning off air conditioning until the door or window is closed.

QUESTION

How will my team learn EcoCentral?

ANSWER

After your EcoSmart system is installed, we will conduct a personalized training session with your group, typically via webinar. Your success is our success, so we will make sure you’re comfortable with your new system before completing the session. We also provide installation and maintenance guides for our products and platform, and online tutorials and videos.

QUESTION

Do you have a support line?

ANSWER

Yes, our experienced EcoCare support team is available for all customers with EcoCare subscriptions. The team is located in our Waukesha, Wisconsin headquarters, alongside our development engineers, project managers and firmware developers.

QUESTION

What if my budget only allows for basic thermostats?

ANSWER

We get it. An energy management system is an investment. However, there is no need to forego an energy management system altogether. We offer stand-alone thermostats. Our thermostats (and occupancy sensors, for that matter) can be installed as stand-alone devices, and in the future, you can add the EcoSmart network. That’s one of the benefits of EcoSmart thermostats: they can grow with you.

QUESTION

Does the EcoSmart platform include door locks?

ANSWER

The EcoSmart platform interfaces with common door lock manufacturers like VingCard, Saflok and Salto. These door locks can be easily integrated into the EcoSmart network.

QUESTION

Does your system work with my mobile phone?

ANSWER

Yes. Our system works with mobile devices in a few different ways.

  1. If you are a facilities manager or DOE for a property, you can access EcoCentral using a mobile app, EcoCentral Mobile. You no longer have to be tied to your desk; now you can be out in the field, consulting EcoCentral from wherever you are.
  2. Residents can control their thermostats from their smart phones, if you choose to offer this feature. This is more common in dormitories, MDU’s, and military residences than in hotels.
  3. In hotels, we have an API that can integrate into your brand loyalty app, for use by your guests.

Ready to Get Started?

To learn more about our automation platform and devices or to get an energy savings estimate, please contact our dedicated sales team today.

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