Support

Supplies & Services

Telkonet's commitment to product, service and support are the foundation to our performance and the traits we believe will drive our leadership and success in the market. Our dedication to quality and devotion to customer service are the reasons for our continued growth and market expansion.

We've provided examples of our work in both our testimonials and case studies below and access to technical resources through-out the site. For more information on our products and services, please contact us by phone or email at:

EthoStream Support : 1-888-874-4702    |    support@ethostream.com
EcoSmart Support: 1-800-380-9640    |    support@telkonet.com

If you wish to purchase additional equipment, please use the following order forms, contact sales@telkonet.com,
or call toll free: (888) 703-9398.

To order current-generation EcoSmart products, use this order form.
To order SmartEnergy products, use this order form.

Testimonials

"Our Times Square Crowne Plaza hosts guests from all over the world. We wanted the functionality of the system we selected to be similar to what many of our guests are likely to have in their own homes--legible displays, easy to understand controls, simple and clean functionality--all in addition to the substantial financial returns we expect from the Telkonet system. The ability of the system to monitor itself, assist our hotel manager in responding to guest comfort issues from a remote location without the necessity of visiting the rooms, and being able to see the savings we are accruing on a room-by-room basis are all substantial reasons for our selection of Telkonet."


Stephen D. Pletcher - Pyramid Hotel Group
Crowne Plaza Times Square, New York

"Over the years, technology has continued to evolve and realize capabilities never imagined by most of us. The Telkonet EcoSmart system is one of those technologies. As we become more familiar with the system's functions, we are just amazed. Telkonet's ability to reduce the Crowne Plaza's energy usage and cost through passive controls, as well as remote real time management via the Web, is incredible. Management will have full control of the hotel's energy usage and now can easily shed power during a demand response request from the local utility. I can't say enough about Telkonet as a company."


Pat Comunale
PAC Consultants
Crowne Plaza Times Square, New York

"EcoSmart is the most flexible, scalable and cost effective web-based energy management solution and it's the only system we found that could not only deliver significant energy reductions, but do so without ever compromising guest satisfaction, which is a paramount consideration for our hospitality clients."


Mark Mortellaro
President
Green Lodging Energy

"After becoming familiar with how flexible and effective the EcoSmart System is, we decided to deploy the system in Potter and Sereno Halls ourselves. Our HVAC shop is now equipped to program and maintain EcoSmart in house, and we are moving forward with additional installations immediately. EcoSmart products provide excellent energy savings, but they also provide a huge upgrade to resident experience when compared with traditional fan coil controls – they don't just save energy, they look great too."


Dave MacKinnon
Facilities Manager
University of California - Davis

"The transition from our old system to the EcoSmart was painless, as the installation included a simple thermostat replacement and the addition of EcoView remote occupancy sensors in each of the 145 guestrooms. Shortly after the EcoSmart wireless network equipment was installed, each of our guestrooms was on-line ready for us to view and manage. Telkonet's basic system training and intuitive web interface gave us the confidence to begin using the system immediately."


Mark Everton
Waterfront Hotel
Oakland, CA

Case Studies

Telkonet SmartEnergy: Habitat Suites Hotel, Austin, Texas

In the 1990s, managing partners of the Habitat Suites Hotel, Eduardo Longoria and John McCready, made a personal commitment to support a sustainable future by "greening" their Austin, Texas hotel. The task was no easy matter considering that the 2-1/2 acre, 96-room independent property was not designed or built with ecological considerations in mind. By implementing several changes to the property, the hotel has managed to promote and support environmental consciousness while conserving and saving money.

Read more...

Telkonet SmartEnergy: Lodge Alley, Charleston, South Carolina

"We have successfully recommended Smart Systems' energy management systems to many of Bluegreen's resort properties across the nation, and we thought it would be a perfect solution for Lodge Alley," stated Energy Savers' President, Steve Delashmutt. "This system is ideal for resort and timeshare properties because it heats and cools rooms more efficiently. It also has programmable setpoints so that owners can't set it too high or too low."

Read more...

Telkonet SmartEnergy: Radisson, Green Bay, Wisconsin

Faced with continuously high energy usage combined with the rising cost of power, Lance Broberg, general manager of the Radisson Hotel & Conference Center in Green Bay, knew he had a problem. The property was typical of many other hotels in that one of its greatest expenditures was energy, and guest usage represented a large portion of its overall utility bill.

Read more...

Our Service Commitment

Before

Telkonet prides itself on a commitment to the customer through-out each stage of engagement. From working directly with each and every customer to determine the needs and requirements of a project to ensuring an adequate understanding of specific details regarding each opportunity, we assist you in ensuring that you are making the right decision each and every time.

We'll provide all of the necessary information and product specifications to ensure the solution is a fit for your needs. We'll follow up and answer any questions you may have to guarantee an understanding of functionality.

We'll also work with you to provide an estimate of the savings for your opportunity. Upon receiving all of the requested data regarding your environment, we'll put together a comprehensive forecast for use in your planning and budgeting activities.

During

We work hard to provide the most complete and successful implementation of our technology possible. In doing so, we'll work directly with your staff to answer their questions, provide an understanding of product operation and knowledge of maintenance for the system. Before we leave, you will know what you have, how it works and how to get the most benefit from it.

After

Telkonet warrantees all of its products so that you have peace of mind after we leave. If any Telkonet product fails to work for any reason, send it to us. We'll either fix the problem or replace it with a new one.

In addition, our 24/7 technical support is the best in the industry. We have dedicated staff knowledgeable and informed on every product we service, and they are available for your use 24 hours a day, 7 days a week, all year long.

Extended Warranty

Telkonet also offers its customers a flexible extended warranty program on any product purchased. We provide a quality product that works in almost any adverse condition and demonstrates our engineering skill as well as product durablility.

We also strive to continually improve everything that we do. If you have any comments or questions about our services, suggestions for improvements or experiences you would like to share, we would like to hear from you at support@telkonet.com.

To view our Warranty and RMA policies, please download the Telkonet Warranty .pdf



 

Telkonet's newest evolution in RecoveryTime™ based energy management systems. We are currently installed in over 200,000 locations including hospitality, college dormitories, military barracks, healthcare and other facilities with intermittent occupancy.

Click here to learn more about our products and energy saving technology.

Serving more than 4.2 million users monthly, the EthoStream Hospitality Network has become one of the largest hospitality high-speed internet access (HSIA) providers in the world.

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