Proactive Customer Support

Our approach to support focuses on proactive customer service and eliminating user complaints to provide an unparalleled experience. HSIA support representatives proactively monitor the network status and initiate necessary repair solutions so customers can enjoy an uninterrupted high-speed Internet experience.

Should a problem occur, our three-tiered HSIA support system gets to the heart of the matter quickly and efficiently. HSIA support representatives can easily assist users with issues that may arise because they actively monitor each location.

Seamless Support Integration

By integrating the EthoStream Gateway Server and the Remote Management Console, our dedicated HSIA support team has real-time visibility into a property's high-speed Internet usage and the ISP status. When a user calls into the HSIA support center, technical support can view the guest's Internet usage and will already know if the user is online, how long they have been using the system, and when their session will end.

Instead of working from a script-based support program, our HSIA support agents can anticipate the needs of users and quickly resolve issues.

We're Here to Help

Having any issues with your current service? Contact our support team for immediate assistance.

  • Toll-Free: +1 877.282.2519
  • Milwaukee: +1 414.223.0473
  • Fax: +1 414.258.8307
  • e-mail:

We Value Feedback

We invite our customers to provide feedback and comments about the HSIA support experience to Receiving and acting on feedback is an essential part of ensuring customer satisfaction.

Interested in Future-Proof Connectivity?

Contact an EthoStream sales representative to start building your HSIA network today

"EthoStream was flawless from start to finish, being able to provide excellent customer service with top notch leading edge equipment for my wireless internet upgrade. I would strongly recommend working with this company for any services you may need.”

Gerald Miller - General Manager
SpringHill Suites by Marriott, Waco/Woodway

"I have been through a couple of Internet upgrades and this was by far the smoothest and most seamless. From the time the hotel received the approval to upgrade the internet, EthoStream handled everything."

"I quickly realized EthoStream's commitment to customer service. They answered my questions promptly and clearly. Changes were made without difficulty and they communicated in advance if the changes made would interfere with service to the guest. This was critical to me. The installation process with an onsite technician was QUICK, EFFICIENT and without interruption. Thank you to the team at EthoStream."

Travis Brown - General Manager
Best Western Plus Woodway